Refund policy

VASTIKA – Return & Exchange Policy

At VASTIKA Women’s Wear, every order is carefully packed and checked before dispatch. Please read our Return & Exchange Policy before placing your order.

1. No Refund Policy

We do not offer refunds for change of mind, incorrect size selection, colour preferences, or personal preferences. Eligible requests will be handled through exchange only, subject to the conditions below.

This policy does not limit any refund or other remedy required under applicable law.

2. Size Exchange Policy

We accept size exchange requests subject to the following conditions:

  • Exchange requests must be submitted within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and undamaged.

  • Original tags, labels, packaging, and accessories must be intact.

  • The requested replacement size must be available in stock.

  • Products showing stains, perfume, makeup marks, alterations, or signs of use may not qualify for exchange.

  • Customers must contact our support team and receive approval before sending any product back.

Size exchanges are subject to inspection and approval. If the requested size is unavailable, our support team will discuss the available options.

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

An unboxing video is mandatory for damage or incorrect-product claims.

Your unboxing video must:

  • Begin before opening the sealed parcel.

  • Clearly show the shipping label and parcel condition.

  • Show the opening of the parcel continuously, without cuts or editing.

  • Clearly show the product and the reported damage, defect, or incorrect item.

Please retain the original packaging until your claim has been reviewed.

Our team will review the video and supporting evidence and contact you regarding the resolution. Genuine complaints will be assessed fairly in accordance with applicable consumer protection requirements.

4. Non-Eligible Exchanges

Exchange requests may be declined where the product:

  • Has been worn, washed, used, or altered.

  • Has missing tags or original packaging.

  • Is damaged after delivery due to misuse or improper care.

  • Is returned without prior approval.

  • Falls outside the applicable exchange period without an accepted exception.

These conditions do not exclude remedies required by applicable law.

5. How to Request an Exchange

Please contact our customer support team with:

  1. Your order number.

  2. The reason for your exchange request.

  3. Clear photographs of the product, where applicable.

  4. The complete unboxing video for a damage, defect, or incorrect-product claim.

  5. Your requested replacement size, if applicable.

Email: thevastika125@gmail.com
Phone/WhatsApp:+91 9638995219

Please wait for our approval and return instructions before shipping any item.

6. Exchange Shipping

Return shipping and replacement delivery arrangements will be communicated by our support team when your exchange is approved. Any applicable shipping charges will be disclosed before proceeding.

7. Policy Updates

VASTIKA Women’s Wear reserves the right to update this policy when necessary, subject to applicable law. The policy applicable to an order will be interpreted consistently with the customer's legal rights.

Thank you for shopping with VASTIKA. We appreciate your trust in our brand.